CakeDeliver Fresh Baked Birthday Cake Delivery

Frequently Asked Questions

Get answers to those commonly asked questions!

how to register

To register an account you must complete a registration application online.

How do I edit my profile?

When you sign in your account, in the "Account Management" by change of personal information When finished, press "Continue" then. However, if the change mobile phone number, the system will send SMS to verify that the new mobile phone number.

Lost Your Password?

If you can't remember your username but know what email address is associated with your user account, go to the Password Lookup form and fill in your email address. We will email you your password to your address or text a new password to your mobile.

How do I check my order status?

You can actually view your entire order history on your account page. Here you'll see the most recent statuses of your pending orders along with other order details. If your order has shipped, clicking 'View Order Details' will show you the associated tracking number.

How do I cancel my order?

If the items you order are already in stock, your order will move to our packaging department very quickly. If you ever need to cancel an order after placing it, just go to your order history within 30 minutes of your purchase. You'll be able to make modifications there as long as the order hasn't been sent to packaging.If more than 30 minutes have passed since placing your order, go to the Contact Us page and use the Comments box to send us your cancellation request. Please include your order number and specific details about the item(s) you want to remove from your order. We will notify you of the status of your cancellation within 1-2 business days.

Where Can I Print an Invoice?

Logged-in your account and view your order, click "Print Invoice" button at bottom of order page.

How do I get Reward Points

All customers who purchase products with CakeDeliver are eligible to receive rewards points on their purchases, except employees and other team members.

How does Facebook Connect work?

Basically, it lets websites allow their users to authenticate against Facebook. So instead of (or in addition to) having a registration system, sites can let people just "connect" to their Facebook account by entering their FB login and password, granting access to whatever data they want to share. Then, the site can access the shared data and recognize that user as long as the user is logged in to Facebook in the same browser - the user doesn't even need to log in again to that site, they'll just be instantly recognized. This is known in some circles as SSO (single sign-on.)For sites that use it, it provides a hassle-free way to let people sign up and promote that site's content back on Facebook (usually using the Facebook Social Plugins). For users, they have fewer accounts and passwords to remember, and just have to watch out for what data they're sharing.

how do you ship my order?

All your orders are sent via Malaysia TaQBin Cool Delivery excerpt Johor Bahru.

How do I make payments using paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to CakeDeliver.com system for your order.

It's fast, easy & secure.

What are the payment methods available?

At the moment, we only accept Online wire/bank transfer by Credit/Debit cards and Paypal payments.

Can I pay using paypal without a paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

How can I track my orders and payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from CakeDeliver.com

How can I change my shipping address?

By default, the last used shipping address will be saved into to your CakeDeliver account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

What do you mean by points? How do I earn it?

Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I add items to my cart?

To add a cake or other item to your cart, navigate to the page of the item you are interested in and then choose your desired option of that item. When you click the “Add to Cart” link, you will be brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I remove items from my cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.