Sale Service Information
To obtain a more detailed reply regarding your order, delivery status, or any issues with the quality of service, we recommend contacting us as soon as possible. You can do this over the phone, through our online services, or by using our contact form. Our team will be happy to assist you and provide any information you may need.
- Customer Service by EMail ：Click Here (Open in new window)
- Business House：Monday-Sunday 08:00am - 02:00am
- Service Line：+6012-7038561(WhatsApp/Line/weChat)
Customer satisfaction
Customer satisfaction monitoring and other service issues
We will promptly arrange for staff to answer your questions after received your information .
Services: customer acceptance of all kinds of questions, comments and complaints . Your feedback is invaluable as we thank you for your help.
Missed Order
Orders were paid on success , we did not do any process.Solution:
- 100% full refund, customers can request a refund of the specified account or credit virtual account to cover the cost of the next online shopping;
- According to customer specified period of time, we are free to reschedule delivery of the original order;
Tips: You can order online order is complete, we did not pass received confirmation, please contact us, we will promptly resolved.
Order Delayed
- Refers to situations where the customer has not received their order within the agreed time frame, which is typically 3-5 hours for suburban areas or overnight for delivery. This delay can occur due to various reasons such as logistic issues, weather conditions, or product unavailability.
- To resolve the delay, customers have the option to either receive their original order when it becomes available or receive a 50% refund that will be deposited into their virtual account for future purchases.
Cake Damaged
- If our product has quality problems or damaged during delivery, we will replacement or return, if the loss of your interest, we will make the necessary consultations.
- or 100% full refund.